LOAN SERVICING
Loss Mitigation
Empathetic and compliant default resolution support.
What We Deliver
- Hardship package review and document indexing
- Missing document outreach and borrower communication tracking
- Income calculation for modification qualification (HAMP/Proprietary)
- Trial payment plan (TPP) monitoring and conversion
- Short sale and deed-in-lieu documentation support
- GSE/FHA waterfall calculation support
Cohivra Advantage
- Maintains strict adherence to regulatory loss mitigation timelines (e.g., 5-day ack)
- Speeds up the decisioning process for distressed borrowers
- Reduces regulatory timeline penalties and audit risks
- Allows domestic staff to focus on direct borrower counseling
Compliant Borrower Support
Loss mitigation is highly scrutinized by regulators. We ensure strict adherence to regulatory timelines, tracking every document and communication to build an audit-proof servicing file.